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Trucell Announced as Preferred Reseller of LG Diagnostic Displays in Australia

Trucell Pty Ltd, a leading provider of medical imaging solutions in Australia, is proud to announce that it has been selected by LG Electronics as one of its two preferred resellers for LG Diagnostic Displays in Australia. This partnership underscores Trucell’s commitment to providing the highest quality medical imaging technology to healthcare providers across the country. LG Electronics, a global leader in electronics and technology, has recognised Trucell’s dedication to excellence and customer service in the medical imaging sector. This partnership will allow Trucell to offer LG’s state-of-the-art diagnostic displays, known for their exceptional clarity, precision, and reliability, to a wider range of healthcare providers. LG Diagnostic Displays are designed to meet the demanding needs of today’s healthcare industry. They offer superior image quality, ensuring accurate diagnoses and patient treatment. With this partnership, Trucell will be able to provide these cutting-edge displays to hospitals, clinics, and medical centres across Australia.…
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Trucell Joins HP Amplify Program to Drive Partner Growth and Deliver Exceptional Customer Experiences

HP Amplify Membership Certificate We are pleased to announce that Trucell has joined the HP Amplify Program as a member, part of a unique global channel partner program designed to foster dynamic partner growth and deliver a consistent end-customer experience. . HP Amplify provides partners like Trucell with the insight, skills and collaboration tools to drive growth and thrive in today’s competitive marketplace. At Trucell, we strive to provide superior services and solutions to our customers, and your membership in HP Amplify is a testament to that goal. By joining the program, you will enjoy many benefits and connect with your customers on a deeper level. One of the key benefits of being a member of HP Amplify is access to HP’s extensive resources and expertise. This program provides insights and analysis that enable us to better understand our clients’ needs and preferences and provide customized solutions that meet their…
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Ensuring Accurate Medical Image Representation And Patient Safety

DICOM Compliance: Monitoring the Monitors DICOM compliance for diagnostic monitors is often overlooked until something goes wrong. Regular DICOM compliance testing is of utmost importance to ensure that medical imaging displays deliver high-quality results with accurate diagnoses. Diagnostic imaging technologies are built to provide accurate and detailed images of the human body. The images created by this technology must be displayed accurately on a monitor in order to properly diagnose a patient. This is where DICOM comes into play. It stands for Digital Imaging and Communication in Medicine, and it is an international standard used by medical professionals to ensure that digital imaging equipment is compliant with the necessary quality controls. Unfortunately, many healthcare facilities overlook the need to test their monitors for DICOM compliance regularly. Without routine tests, any display errors or inaccuracies can lead to misdiagnoses, incorrect treatments, and even wrongfully administered drugs or surgery. Moreover, these problems…
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Opened laptop, showing a poster for how to stop Insider threats

Insider Threats Are Getting More Dangerous! Here’s How to Stop Them

One of the most difficult types of attacks to detect are those performed by insiders. An “insider” would be anyone that has legitimate access to your company network and data. This would be via a login or other authorized connection. Because insiders have authorized system access, they bypass certain security defenses. Such as those designed to keep intruders out. Since a logged-in user isn’t seen as an intruder, those security protections aren’t triggered. There are three troubling statistics from a recent report by Ponemon Institute They illustrate the importance of addressing this threat. Insider attacks are getting worse, taking longer to detect and becoming more extensive. The report found that over the last two years: Insider attacks have increased by 44% It takes organizations 85 days to contain an insider threat, compared to 77 days in 2020. The average cost of addressing insider threats has risen by 34% It’s important for companies…
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Everything You Need to Know About Microsoft Viva Sales

Data entry is a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But data matters — it’s important to capture orders, quotes, needs, and more from your customers. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the deal. Microsoft is taking up the mantle of this challenge by launching a new digital experience for sales teams. Microsoft Viva Sales application is part of Microsoft’s “Viva” line which includes things like Viva Insights for improved staff wellbeing, as well as Viva Learning for staff development. The Viva apps are designed to make your life easier, by eliminating the most tedious tasks. They integrate natively with MS Teams and Microsoft 365 so you can automate processes that would otherwise take up too much of your time. Viva Sales is a CRM…
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Checklist For Better Digital Offboarding Of Employees

The departure of an employee leaves behind a trail that can be used by hackers to steal company data. In order for businesses to protect themselves, Digital Offboarding must happen before they leave the workplace so as not give up any advantages over potential competitors or informers within your organization who may have had access while working there. When an employee leaves a company, there is a process that needs to happen. This is the process of “decoupling” the employee from the company’s technology assets. This digital offboarding is vital to cybersecurity. It is crucial to secure your company’s data. 20% of surveyed businesses have experienced a breach from former employees and it can have serious consequences for you as well! The digital offboarding process is a critical step in reducing risk for former staff members. This checklist will help you cover all your bases and protect company data from potential hackers. Your Digital Offboarding…
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Opened laptop, showing the Trucell Support Portal with an arrow pointing to My Tickets Card

Trucell Customer Portal – Track Existing Tickets

There are a few things that end users can do to help ensure that their tickets are resolved in a timely manner. First and foremost, they should review the status and notes of their ticket on a regular basis. Additionally, following up with customer service via the portal can help keep everyone on track. By keeping tabs on their tickets, end users can help ensure that their problems are resolved as quickly as possible. To gain access to your existing tickets 1. Open web browser Navigate to https://psa.trucell.com.au/portal 2. Sign in to the customer portal. 3. On the Dashboard of Customer Portal, select My Tickets. 4. You will now be presented with My Tickets To view Closed Tickets, Awaiting Input 1. Navigate to My Tickets from the Portal Dashboard. 2. In the top left corner of the My Tickets page there is drop down. 3. Select the desired dropdown option
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Opened laptop, showing the Trucell Support Portal with an arrow pointing to New Ticket Card

Trucell Customer Portal – Open New Ticket Request

If you are having trouble with your account or need technical support, please open a ticket by visiting the Trucell Customer Portal or emailing us at support@trucell.com.au. Be sure to include as much detail as possible, including your name, company name, and contact information. We will respond to your request as soon as possible. For billing inquiries, please open a ticket by emailing us at accounts@trucell.com.au. Include your name, company name, and contact information in the email, and we will get back to you as soon as possible. How to open a ticket via the Trucell Customer Portal. If you need to open a service ticket, the easiest way is to visit our customer portal at https://psa.trucell.com.au/portal/. You will need to sign in to access the portal. Once you are signed in, you will have the option to open a new ticket. types of tickets that can be opened on the customer portal To open…
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opened laptop showing a Login form on its screen

Which Form of MFA Is the Most Secure? Which Is the Most Convenient?

Credential theft is now at an all-time high and is responsible for more data breaches than any other type of attack. With data and business processes now largely cloud-based, a user’s password is the quickest and easiest way to conduct many different types of dangerous activities. Being logged in as a user (especially if they have admin privileges) can allow a criminal to send out phishing emails from your company account to your staff and customers. The hacker can also infect your cloud data with ransomware and demand thousands of dollars to give it back. How do you protect your online accounts, data, and business operations? One of the best ways is with multi-factor authentication (MFA). It provides a significant barrier to cybercriminals even if they have a legitimate user credential to log in. This is because they most likely will not have access to the device that receives the MFA code…
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