Support Archives

Opened laptop, showing the Trucell Support Portal with an arrow pointing to My Tickets Card

Trucell Customer Portal – Track Existing Tickets

There are a few things that end users can do to help ensure that their tickets are resolved in a timely manner. First and foremost, they should review the status and notes of their ticket on a regular basis. Additionally, following up with customer service via the portal can help keep everyone on track. By keeping tabs on their tickets, end users can help ensure that their problems are resolved as quickly as possible. To gain access to your existing tickets 1. Open web browser Navigate to https://psa.trucell.com.au/portal 2. Sign in to the customer portal. 3. On the Dashboard of Customer Portal, select My Tickets. 4. You will now be presented with My Tickets To view Closed Tickets, Awaiting Input 1. Navigate to My Tickets from the Portal Dashboard. 2. In the top left corner of the My Tickets page there is drop down. 3. Select the desired dropdown option

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Opened laptop, showing the Trucell Support Portal with an arrow pointing to New Ticket Card

Trucell Customer Portal – Open New Ticket Request

If you are having trouble with your account or need technical support, please open a ticket by visiting the Trucell Customer Portal or emailing us at support@trucell.com.au. Be sure to include as much detail as possible, including your name, company name, and contact information. We will respond to your request as soon as possible. For billing inquiries, please open a ticket by emailing us at accounts@trucell.com.au. Include your name, company name, and contact information in the email, and we will get back to you as soon as possible. How to open a ticket via the Trucell Customer Portal. If you need to open a service ticket, the easiest way is to visit our customer portal at https://psa.trucell.com.au/portal/. You will need to sign in to access the portal. Once you are signed in, you will have the option to open a new ticket. types of tickets that can be opened on the customer portal To open…

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