Stop losing patients: book them in first Stop losing patients to other imaging providers: book them in before they go elsewhere

• Win the appointment: eOrders land in one intake queue with clinical context, so your team can book or prompt the patient while the referral is fresh: before they call another imaging group.
• Cut re keying and phone follow up: staff triage, add notes, and progress the order without copying details into multiple systems.
• Send patient SMS for booking or reminders only when your rules say so, so front desk is not chasing people manually.
• Capture digital signatures when required and keep an auditable trail from referrer to booked appointment.

1. 1

   Referrer submits an eOrder

   Structured details, supporting information, and signature steps when your policy requires them: received digitally so intake can act fast and invite booking before the patient looks elsewhere.

2. 2

   Your team receives it in one workflow

   Intake and bookings work from the same visible referral state: triage, internal comment, and next actions without starting from scratch in another tool.

3. 3

   Patients hear from you on your terms

   SMS prompts for booking or follow up run against the referral state you define, so messaging matches triage and privacy expectations.

4. 4

   Handoff to clinical booking completes the loop

   Trucell scopes how completed pathways align with Karisma, imaging or specialist scheduling, and adjacent HL7 or integration boundaries you rely on.

Who uses eOrdering

• Referring clinicians

  GPs and specialists who issue referrals get a consistent digital path and fewer callbacks about whether an order was received.

• Intake, bookings, and admin

  Staff who manage referrals and appointments spend less time matching fax pages to patients and more time on scheduling and care coordination.

• Patients

  Receive SMS or digital touchpoints you enable, such as booking links or reminders, instead of only phone tag with the desk.

Connects with your systems

• Karisma and compatible practice management environments Trucell already implements in health.
• Imaging and specialist booking and RIS adjacent workflows, aligned through Trucell PACS and RIS services and integration work where boundaries matter.
• Patient messaging channels and policy: which states trigger SMS, what referrers see, and how evidence is stored.

Referral friction this removes

• Patients who never hear back in time and book their scan with another provider.
• Lost or partial referrals that never reach the right queue.
• Double entry from fax or email into PMS or scheduling.
• Referrers calling to check status because nothing confirms receipt.
• Ad hoc SMS from personal phones instead of governed, repeatable messaging.