One accountable IT team for your GP, specialist or imaging practice: a helpdesk that knows clinical software, security built around the Essential Eight, and backups that are tested, not assumed. Based in Parramatta, supporting practices across Greater Sydney.
Next step: book a practice IT review. Prefer to talk now? Call 1800 316 529 and we will tell you plainly what is working, what is at risk and what to fix first.
GP practices and medical centres running Best Practice, MedicalDirector, Zedmed or Genie.
Specialist rooms: cardiology, dermatology, orthopaedics and other consulting practices with imaging or device integrations.
Radiology and ultrasound practices that need PACS, RIS and display support as well as office IT.
Multi site groups that need consistent standards across clinics.
Radiology and ultrasound practices have a dedicated page for their imaging systems, and businesses outside healthcare are better served by our general managed IT services in Sydney. Both are linked below.
Proof a Sydney practice manager can verify
Trucell has operated since 2005. None of the signals below depend on taking our word for it.
ISO/IEC 27001:2022 (certificate 500-27285-IS) and ISO 9001:2015 (certificate 500-27268-Q), plus an annual SOC 2 Type II report. See certifications.
Imaging inside the certified scope
PACS/DICOM administration sits inside our ISO 27001 scope, so practices with imaging or device integrations are not handed to a third party. See PACS and RIS.
A Parramatta head office
Our engineers work from Level 1, 448 Church Street, Parramatta NSW 2150, with on site support across Sydney. Call 1800 316 529. See locations and model.
What Sydney practices say
Quoted from named clients on our public Google listing and on LinkedIn. Read the full set on Google before you call us.
"We have been using Trucell for the past few years. They have helped us move away from an MPLS Network, migrate from Intelerad Servers, Migrate from OCCAM to Kestral and implement My Health Record and My Film Bag. We have had ZERO outages. Thank you Jason and your team at Trucell."
Auburn Radiology, Google review
"Trucell IT provides the best service when it comes to all our IT needs. You can ring them anytime and the task will be completed in a very timely fashion. Sound advice and knowledge is never in short supply. Highly recommend Jason and his competent team."
Naila Hussain, Practice Manager, Doctors @ Liverpool (LinkedIn recommendation)
Next step is a practice IT review: what you have, what is at risk, and what the current provider must hand over.
The IT a practice depends on, run by one team. Each card links to the full detail.
Helpdesk that understands clinical days
Reception and clinicians get a service desk that knows a stalled practice management system means a full waiting room. Tickets are triaged by clinical impact, and on site attendance covers Parramatta, Western Sydney and the Sydney metro area. See IT support and GP practice IT support.
Clinical software, not just computers
We look after the servers, cloud hosting, workstations, network and integrations that clinical software relies on, and we work with your software vendor on application faults. That covers Best Practice, MedicalDirector, Zedmed and Genie, plus secure messaging, and pathology and imaging results.
Security sized for a practice
Practices hold some of the most sensitive data in the country. We put in multi factor authentication, patching, application control, endpoint protection and monitored email security, mapped to the ASD Essential Eight, and we document it so it supports RACGP accreditation evidence. More on this: cyber security for medical practices.
Backups that are restored, not just run
Practice databases, scanned documents and images are backed up with an off site, immutable copy, and test restores are recorded. See backup and recovery.
A practice IT review: what you have, what is at risk, and what to fix first, with a written summary you keep whether or not you engage us. Prefer a quick self check first? Take the GP practice IT risk score or the medical IT risk check.
End to end site build: Voyager RIS and PACS, HP clinical workstations, Fortinet HA networking, LG diagnostic displays, and 3CX voice under one handover.
Parramatta head office, with on site support across Sydney.
With a typical generalist MSP
Healthcare is one vertical among many.
Certification is often none, or self assessed.
Imaging is usually handed to a third party.
Accreditation support is ad hoc.
Location and on site cover vary.
Sydney coverage
On site support across Parramatta, Western Sydney and the Sydney metro area, with remote support for every site. Head office: Level 1, 448 Church Street, Parramatta NSW 2150.
Sydney health services and practices that rely on Trucell include:
Medical imaging
Aspire Radiology
Hospitals and health services
St Vincent's Hospital Sydney
Royal Prince Alfred Hospital
South Eastern Sydney Local Health District
Sydney Local Health District
Dental
Carlingford Dental Surgery
Medical IT support across Sydney, from our Parramatta office
Practices across Greater Sydney are supported from Level 1, 448 Church Street, Parramatta NSW 2150. On site visits are scheduled by area for the jobs that need an engineer in the room: imaging equipment, servers, and network hardware.
Every practice gets remote support through the same service desk. Practices elsewhere in NSW and Australia are supported remotely, with on site work by arrangement. Imaging practices can read about our Sydney medical imaging IT support.
Our Parramatta office
TrucellLevel 1, 448 Church StreetParramatta NSW 2150AustraliaPhone 1800 316 529
Support hours: Monday to Friday 8am to 6pm, Saturday 8am to 1pm (local time).
The Hills District, including Norwest, Castle Hill, and Bella Vista
Sydney CBD and the wider Sydney metro
Regional NSW and interstate teams, supported remote first with travel by arrangement
Medical IT support Sydney FAQ
What Sydney practice managers and principals ask before changing IT provider.
Do you support practices outside Parramatta?
Yes. We support medical practices across Greater Sydney, with on site visits scheduled by area and remote support for every site. Practices elsewhere in NSW and Australia are supported remotely, with on site work by arrangement.
Where is your team based, and can an engineer come to our practice?
Our engineers work from Level 1, 448 Church Street, Parramatta NSW 2150. Visits to Sydney practices are scheduled by area for the work that needs hands on the equipment, such as imaging, servers, and network faults, and the rest of your support runs remotely through the same service desk.
What are your support hours for Sydney practices?
Standard support hours are Monday to Friday 8am to 6pm, Saturday 8am to 1pm (local time). Critical issues are not abandoned outside those hours: after hours paths defined in your agreement keep an owner on the thread.
Can you support our practice management software?
We support the infrastructure Best Practice, MedicalDirector, Zedmed and Genie run on: servers or cloud hosting, workstations, databases, backups and integrations. We work with the software vendor on application faults so you have one point of contact.
Will you help with RACGP accreditation?
We provide the IT and information security evidence accreditation asks for, such as access control, backup and restore records, and security controls. We also keep it current between accreditation cycles. Our RACGP accreditation IT readiness guide covers the detail.
How do we switch from our current IT provider?
We run a documented handover with your outgoing provider: credentials, licences, backups and documentation, scheduled around clinic hours so the practice keeps running.
What does medical IT support cost?
It depends on the number of users, sites and systems. After a short review we quote an agreement for your practice, with what is included and what sits outside it written down before anything is signed.
Talk to a medical IT team based in Sydney
Book a 30 minute practice IT review. We will tell you plainly what is working, what is at risk and what to fix first.
