3CX

Trucell is a 3CX Silver Partner delivering the 3CX voice and unified-communications platform for Australian organisations that want carrier-grade VoIP without committing to a single hyperscaler subscription stack like Microsoft Teams Phone. 3CX runs on-premises, in your own private cloud, or as a managed cloud instance Trucell operates on your behalf.

What we deploy and run: 3CX PBX (Standard, Pro, Enterprise editions) on Windows or Linux hosts, SIP trunking integration with Australian carriers, DID porting plans, automated attendant and IVR design, ring-group and queue routing for clinic reception or service-desk teams, call recording with retention aligned to your privacy and compliance posture, the 3CX Web Client and Apple/Android softphones for hybrid work, integration with Microsoft 365 (presence, click-to-dial, Outlook calendar) and HaloPSA for ticket-attached call records.

For multi-site organisations: bridged extensions across branches, failover from one PBX to another when the primary site loses connectivity, and SBC sizing for remote workers. For contact-centre patterns: queue analytics, wallboard, and supervisor monitoring without paying contact-centre licensing on every seat.

Trucell handles version upgrades, certificate renewal, security hardening (3CX disclosure-handling, password policy, IP block-list), trunk testing, and break-fix. 3CX sits beside Microsoft Teams Phone where customers want a mixed estate; we run both and route calls through the same number plan so the underlying platform is invisible to end users.