Dell Technologies
Dell Technologies portfolio for workstations, servers, and storage tiers Trucell aligns to backup, virtualisation, and clinical workstation standards.
Dell TechDirect through Trucell
As a Dell Technologies partner, Trucell can use Dell TechDirect: the web portal Dell provides for streamlining PC configuration, fleet visibility, support, and parts workflows aligned to how we deliver procurement and managed IT.
Configure, deploy, and manage
Streamline PC configuration, management, and deployment from a single dashboard so projects move from planning to rollout with fewer hand offs.
Experience and automation
Improve end user experience, support, and automation with telemetry that gives engineers context before they touch a device.
Insights and self service
Actionable insights and robust self service in one place so users and IT can resolve routine issues without opening another queue.
Dashboards and reporting
Tailored views, dashboards, and on demand reporting so leadership and operations see fleet health and open issues without ad hoc spreadsheets.
Self dispatch and warranty
Self dispatch and support flows for in warranty client and enterprise systems, aligned to how Trucell runs incidents and manufacturer escalation.
Partner managed activity
Dell Technologies partners can manage activity and work on behalf of customers within the roles Dell defines, keeping procurement, support, and lifecycle under one accountable relationship with Trucell.
Official TechDirect overview
Capabilities and eligibility follow Dell’s program terms by region and entitlement. Read Dell’s TechDirect overview for published benefits and access; your Trucell engagement lead can confirm what applies to your fleet and contracts.